| •
How likely is it that I will actually experience
data loss and need a backup? |
| Very.
As any computer professional knows, it's not
a question of if you will lose data,
but when. You can't store data safely
on a computer system without making backups.
Click
here for facts and resources
on data loss. |
| •
How long will a remote backup take? |
| Offices
with high-speed Internet connections performing
incremental backups should find this service
comparable with tape drives. The initial backup
can take several nights to complete. We recommend
backing up the most important files first
and then selecting other files as the backup
progresses. Or, the initial backup can be
run over the weekend. |
| •
Onsite, offsite - what's the difference? |
| Basically,
remote backups work like regular tape backups,
with one important difference. Instead of
sending backups to a tape drive or other media
attached to the computer being backed up,
a remote backup sends encrypted file data
over the Internet to a computer file storage
system safely off-site.
This usually happens
at night while your business is closed and
nobody is using the computers. It's completely
automatic. In fact, you may forget it's
working every night. Just set it and forget
it!
|
| •
Why are remote backups considered more beneficial?
|
The
data is immediately stored off-site using
an automated backup system. Only an Internet
connection is needed, completely eliminating
the need for expensive backup equipment and
media. And, since the system is automated,
manual labor is eliminated.
When taking tapes or other media offsite,
it is critical to secure them during transport
and storage or encrypt the data. There have
been many recent cases of tapes containing
personal customer or employee information
falling into the wrong hands or being lost
in transit. Large fines are often assessed
in these cases for failure to protect data.
SecureNet Data Storage eliminates these concerns
by encrypting data, and storing it offsite
for you. |
| •
Megabytes, Gigabytes, what does it all mean?
|
| One
byte is equivalent to a character of data, such as the letter 'A'. A megabyte (MB) is 1,000,000 (million) bytes in computer storage terms. One gigabyte (GB) is 1,000,000,000 (billion) bytes, and a terabyte (TB) is one trillion bytes. Since some of the software notices display in bytes, divide by a million to get MB. (These are approximations since computers operate in binary. One MB is technically equal to 2 to the 20th power, but for data storage purposes it is considered one million bytes). |
CATEGORY:
SECURITY Q&A |
| •
How secure is SecureNet Data Storage? |
Very.
All files are encrypted using Blowfish,
DES, Triple-DES, or AES encryption which
is selected by the user with their own personal
encryption code which is only known by the
user of the system. Blowfish encryption
has never been broken by a hacker. Triple-DES is
used by the federal banking system, and
the US Government uses 256-bit AES for classified
information.
For more
information about our physical security,
please visit the About
page. SecureNet is a leading-edge Security
company, installing, monitoring, and maintaining
security systems for over 35,000 homes and
businesses across the country. |
| •
What is encryption? |
| Encryption
is basically a formula that uses a code or
cipher to scramble a data file. And the only
way to unscramble it is with the encryption
code. |
| •
Can my computer or data be accessed by you, or by intruders on the Internet? |
| No,
your data is encrypted and only you know the encryption key, so there is no way that we can decrypt or access your files.
Since the data is encrypted before being transmitted, if anyone accessed it they would not be able to read the data. The backup program on your computer initiates an outbound connection to our server when it is time to send the data. We never establish a connection into your computer.
|
| •
Are you compliant with HIPAA, SOX, and GLBA
regulations? |
| SecureNet
Data Storage helps keep your business in compliance
with all of these regulations.
Click
here for more information. |
CATEGORY:
SOFTWARE FEATURE Q&A |
| •
What are the system requirements, to install
your software on my PC? |
| Windows
(Vista, XP, NT, 2000, 98, 98/ME, or even Windows
95) and an Internet connection are all compatible
with SecureNet's backup solution. You can
backup data from networked computers running
other operating systems by mapping drives
on a Windows computer. |
| •
Can I backup other computers on my Local Area
Network (LAN Workgroup)? |
| Yes,
just include data on the mapped drives from
those computers. Compatible with Windows networks,
Novell NetWare and other networks. |
| •
Can I backup the Windows System State Data?
How about Active Directory? |
| Yes,
the software will allow you to select the
System State and Active Directory for backup.
Note that these can be large, so it may greatly
increase the size of your backup. |
| •
Can I backup files and databases such as SQL Server while they are open? What about Exchange Server mailboxes? |
| Yes,
the software will back up and restore SQL Server databases while they are in use and will back up and restore Exchange Server granularly at the folder level, while Exchange is running. There's no need to shut down the SQL Server or Exchange Server. This is a standard feature at no additional charge.
|
| •
I have a special configuration, can I use
the Windows Task Scheduler instead of the
built-in scheduler? |
| Yes, a scheduled task can be created which runs the backup as soon as it starts, and in the latest version there is a checkbox on the Schedule window called Use Windows Task Scheduler which will set it up for you. |
| •
Will backups run while I am logged off of
the computer? |
| Yes, if your Internet is connected and the computer is running, you can run backups while logged off. This can be done by running the software in Service mode instead of Application mode. Note that backing up mapped network drives in Service mode requires special configuration.
On a network, a scheduled task can be created which runs the backup in Application mode while logged off. In the latest version of the software there is a checkbox on the Schedule window called Use Windows Task Scheduler which will set it up for you. |
| •
What is BitBackup? |
When
using BitBackup, only the parts of files that
have changed will be backed up. This option
creates sub-file or patch backups. This creates
the smallest backups that take the least amount
of time. BitBackup is recommended for backups
containing large files and databases.
When BitBackups are used, the software maintains
copies of the most recent backups on the local
computer or network, available for immediate
(and very fast) restore without the need to
download them from the server. |
| •
Is it easy to restore files? |
| Yes,
your files are always available for restore.
Just select the files or folders to recover
using the simple restore screen in the software,
and run the restore. You can choose from the
latest version or from a previous backup date.
Restores can be redirected to an alternate folder
or drive if desired. Following a complete loss, first reinstall our software and select the disaster recovery option to access your account. |
